Terms & Conditions

These terms and conditions outline the rights and responsibilities of the client and MHS services Uk .

Quotation and Contract:

• The Company will provide all customers with a written quotation, including sufficient detail for the completion of the works. Clarification can be requested.
• A contract with the Company is formed when the client accepts a written quotation and pays the deposit. The terms of the contract are those outlined in the quotation.

Prices and Access:

• Prices quoted are based on free access and unimpeded working during normal working hours unless otherwise agreed.
• It is the customer’s responsibility to arrange planning permission, building control, and any utility changes.

Cooling Off Period

• Clients have a 14-day cooling-off period after entering into a contract. This can be exercised by contacting the Company via phone or email.

Commencement of Work:

• Work commences assuming uninterrupted progress and in accordance with planning permissions.
• The Company is not liable for costs incurred due to delays from unforeseen circumstances.

1. Working Arrangements:

• Practical arrangements for working methods will be agreed upon with the client to minimize disruption and allow efficient work.

Materials and Labour:

• Materials on-site remain the property of the Company.
• Labour may be directly employed or subcontracted. Each subcontractor takes responsibility for their own liability.

1. Payment Plan and Invoices:

• A payment plan will be provided to the client before work commences, typically including a deposit and staged payments.
• Payments must be made in a timely manner to avoid impeding work progress. Invoices will serve as receipts and include payment details.

Insurance:

• The Company holds Public Liability and Employers’ Liability Insurance up to £5,000,000, covering general building practices.

Data Protection:

• Client information is retained in accordance with the Data Protection Act 1988 and remains confidential.

1. Guarantees:
   • A 12-month guarantee covers workmanship. Material guarantees follow manufacturer’s warranty periods.
   • The guarantee does not cover existing structures, materials, or decorations beyond agreed terms.
2. Responsibilities and Disclaimers:
   • The Company is not responsible for the integrity of existing structures or the suitability of existing boilers.
   • Clients are responsible for protecting existing surfaces and items during work. The Company is not liable for damages.
3. Use of Project Images:
   • The Company reserves the right to use project images for marketing purposes unless otherwise specified by the client.
4. Disputes and Claims:
   • Any disputes or claims will be resolved promptly and amicably between the client and the Company.

By engaging with MHS Services Uk, clients agree to abide by these terms and conditions.